Service Excellence Culture
Discover the building blocks of organizational excellence.
During a time of global change due to the coronavirus (COVID – 19), many organizations are exploring creative solutions to ensure long-term organizational success. Often times through transition and change, the most critical elements get overlooked. At The Ritz-Carlton Hotel Company, our belief is that our ladies and gentlemen are the most important resource to our service commitment to our guests.
By exploring the award-winning business practices of The Ritz-Carlton, you will discover how a service excellence culture results in engaged employees and customers. You will be guided through The Ritz-Carlton Gold Standards, the foundation of our iconic, global brand. You will also visit our key processes, such as onboarding and empowerment, that lead to legendary service, sustainable success, and customer loyalty.
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