Learn how the values of trust, respect, innovation, and fun have enabled Nordstrom to survive and adapt to market shifts since 1901, and have made the company synonymous with legendary customer experience. Robert Spector will share how “The Nordstrom Way" can be emulated in your business. Gain valuable tools for recognizing and rewarding the achievements of your team, improving communication and collaboration, and generating a better ROI on leadership, mentoring, and employee-orientation programs.